Privacy Policy

Section 01

Service and developer information

The Signature Catering website and mobile applications are provided under the developer name Gray Mackenzie Retail by GRAY MACKENZIE RETAIL LEBANON SAL (referred to in this policy as “we,” “us,” or “our”).

Section 02

Information we collect

We may collect the following categories of information when you register for or use our services:

Account and contact information

• First and last name
• Email address
• Phone number
• Other information you provide during registration or account management

Order and service information

• Information you provide when placing or managing an order
• Delivery or pickup information and related communication
• Information submitted when requesting catering or banqueting services

Usage and device information

• Actions performed within our services and duration of use
• Device or other identifiers used to operate, secure, or troubleshoot the service
• Technical and diagnostic information generated when the service is used

Section 03

How we use information

We use collected information for purposes that include:

• Providing, operating, and maintaining our website, applications, and related services
• Creating and managing user accounts
• Processing and managing catering orders, pickup, delivery, and service requests
• Verifying identity and helping prevent fraud or unauthorized access
• Sending operational messages, confirmations, updates, and support responses
• Monitoring service usage to improve functionality, reliability, and user experience
• Meeting applicable legal, regulatory, and security requirements

Section 04

Cookies and similar technology

Our website or web-based parts of the service may use cookies and similar technologies to maintain sessions, remember preferences, support security, and understand how the service is used. You can configure your browser to reject or notify you about cookies, although some service features may not function correctly without essential cookies.

These technologies may include session cookies used to operate the service, preference cookies used to remember settings, and security cookies used to help protect accounts.

Section 05

Disclosure of information

We may disclose personal information in the following circumstances:

• Service providers: Companies or individuals that perform services on our behalf may access information only as needed to carry out those services and are required to protect it appropriately.
• Legal requirements: Information may be disclosed when required by law, legal process, or a valid request from a competent public authority.
• Business transactions: Information may be transferred in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to appropriate notice and protections where required.
• Protection and security: Information may be disclosed when reasonably necessary to protect users, our rights, our services, or the public from fraud, misuse, security threats, or unlawful activity.

Section 06

Data retention

We retain personal information only for as long as reasonably necessary to provide the service, manage accounts and orders, resolve disputes, enforce agreements, maintain security, and satisfy applicable legal or regulatory requirements. When information is no longer required, we take reasonable steps to delete or anonymize it.

Section 07

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

Section 08

Your choices and account deletion

You may request deletion of your account and its associated personal data through the mobile applications by navigating to Profile > Delete Account. You may also submit a deletion request by emailing support@spinneyslebanon.com.

After a valid request is processed, account information will be deleted unless retention is required for legal, regulatory, fraud-prevention, security, dispute-resolution, or legitimate recordkeeping purposes.

Section 09

Changes to this policy

We may update this Privacy Policy when our services, practices, or legal obligations change. The revised policy will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Section 10

Contact us

If you have a question, concern, or request concerning this Privacy Policy or personal information handled through Signature Catering services, contact us using the details below.