Signature For Catering Terms of Service and Privacy Policy

Mackenzie Food and Beverage SAL operates the Signature For Catering application.

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you register and use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Service: The Signature For Catering application operated by Mackenzie Food and Beverage SAL.

Personal Data: Personal Data refers to information about a living individual who can be identified from that information, either by itself or when combined with other information.

Usage Data: Usage Data is information collected automatically when you use the Service, such as the duration of usage or the actions you take within the Service.

Information Collection and Use

We collect several types of information to provide and improve our Service:

Personal Data

When you use our Service, we may collect certain personally identifiable information ("Personal Data") that can be used to contact or identify you. This may include:

Email address
First name and last name
Phone number
Other details relevant to your registration and use of the Signature For Catering application

We use this information solely for the purpose of operating the Service, managing your account, and ensuring the security and integrity of the data.

Phone Number - Used for verifying user identity, preventing fraud, sending SMS confirmations for appointments or deliveries, and ensuring effective communication with users, especially in regions where delivery logistics require direct contact.

Use of Data

Mackenzie Food and Beverage SAL uses the collected data for various purposes, including but not limited to:

Operating and maintaining the Service
Managing your account and verifying your identity
Enhancing the security of the Service
Monitoring the usage of the Service to improve functionality and user experience
Communicating with you regarding updates, changes, or support

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags, and scripts are also used to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies: Used to operate our Service.
Preference Cookies: Used to remember your preferences and various settings.
Security Cookies: Used for security purposes.
Advertising Cookies: Used to serve you with advertisements that may be relevant to you and your interests.

Security of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. All reasonable precautions are taken to secure your information and prevent unauthorized access.

Disclosure of Data

We may disclose your Personal Data under the following circumstances:

Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
Business Transfers: If Mackenzie Food and Beverage SAL is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred, with prior notice provided to you.

Service Providers

We may employ third-party companies and individuals to assist in operating our Service. These third parties will have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You will be notified of any changes by posting the new Privacy Policy on this page. We recommend reviewing this Privacy Policy periodically to stay informed of any changes.

Delete Account

You can request deletion of your account and all associated data through the app under Profile > Delete Account. Upon request, your data will be permanently deleted, or you can contact us at CK.ProductionPlanner@gmrlgroup.com and our support team will handle the process for you.

If you have any questions about this Privacy Policy, please contact us: By email: CK.ProductionPlanner@gmrlgroup.com

Payment Process

Payment Methods: We accept various payment methods including credit/debit cards, and cash. All transactions are processed securely.

Process: Payment to be settled at your nearest Spinneys branch within 24 hours after order placement.

Additional Charges: No extra charges apply for the pick-up option; however, additional charges apply for the delivery option.

Cancellation Process

Cancellation Policy: To cancel your catering order, you must notify us at least 48 hours before the event date.

Rescheduling: Clients may reschedule their event with at least 48 hours’ notice. Rescheduling is subject to availability, and any differences in cost will be communicated at that time.

Force Majeure: In the event of circumstances beyond our control (e.g., natural disasters, pandemics), we will work with you to refund amount paid at the store.

Contact Information

For any questions or concerns regarding payments or cancellations, please contact us at:

Email: CK.ProductionPlanner@gmrlgroup.com Phone: 1627